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To mark International Day of Persons with Disabilities (third December 2022), British Airways has introduced that it’s working with Queen Elizabeth’s Foundation for Disabled People (QEF). By working with QEF, which helps kids and adults with bodily and studying disabilities or acquired mind accidents to enhance their independence, the airline is displaying its continued dedication to enhance its buyer expertise for people with extra help necessities.
QEF provides a spread of professional providers, together with supporting people to fly in order that people with disabilities are extra knowledgeable and assured concerning the decisions obtainable to them. The charity provides a two-stage Tryb4uFly session and evaluation service, permitting apprehensive travellers the possibility to check out actual cabin seating donated by British Airways, or to strive a digital, immersive expertise of what it’s like to journey from their house to their vacation spot. The expertise helps establish any gear or extra help to make journey simpler for prospects with extra necessities.
British Airways has additionally been working with QEF to assess and pre-approve seat assist gadgets really useful by the charity for use on BA flights, and this data could be discovered on the British Airways web site or when prospects get in contact with the airline’s devoted accessibility group.
The airline’s colleagues are additionally supporting a few of QEF’s coaching periods for clinicians throughout the nation, each at QEF’s centre in Carshalton, South London and at London Heathrow Airport. The periods give medical professionals perception into the structure and performance of British Airways’ plane cabins, in addition to the shopper journey by the airline’s foremost hub, Terminal 5 at Heathrow Airport, to guarantee they’ve the very best data to put together and assist people with disabilities forward of their journey.
Carrie Harris, director of Sustainability at British Airways, mentioned: “Almost half a million customers who require additional assistance fly with British Airways each year. We’re committed to doing everything we can to support these customers as part of our BA Better World programme and by working with expert organisations like Queen Elizabeth’s Foundation for Disabled People, we’re taking another positive step to improve our service.”
Michelle Giles, QEF Mobility Services Manager mentioned: “QEF supplies a spread of professional providers that assist disabled people to be as impartial as attainable. Advance data of apparatus and assist obtainable on the airport and from airways could make a journey way more comfy.
“We’re grateful to British Airways for its support in improving our mock cabin with updated seating, so that everyone, no matter who they are flying with, can have a more realistic cabin experience before they commit to a flight. British Airways has also supported our professional training courses with valued insight and access to Heathrow Airport, which has been really beneficial for all involved. We’re looking forward to working closely with BA in the future to improve the experience of air travel for all disabled passengers.”
Aiming to turn into the airline of alternative for prospects with invisible and visual disabilities, British Airways is dedicated to guaranteeing a seamless journey expertise and has launched quite a lot of initiatives because it builds in the direction of this.
In a collection of firsts, British Airways was the primary UK airline to be awarded the famend Autism Friendly Award by the National Autistic Society, the primary to formally recognise the sunflower lanyard scheme (partnering with Hidden Disabilities Sunflower), the primary to produce a Visual Guide to Flying to assist prospects put together for their flight and the primary UK service to embed British Sign Language (BSL) in its buyer engagement centres by partnering with Sign Live. The airline has empowered all airport colleagues to assist prospects with extra accessibility necessities by its ‘Beyond Accessibility’ coaching programme and digital studying sources, offering details about invisible disabilities and sensible recommendation on how to assist prospects at every stage of their journey*. It additionally supplies a devoted group of accessibility specialists to help with buyer enquiries.
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